Update - Due to a recent update to Chrome, parents are receiving an error when attempting to make payments. We have also seen this happening on Safari. The error message states, “We’re sorry, something went wrong processing your payment. The current session cannot be verified. Please ensure third-party cookies are enabled.” This is due to the iframes used in Family Portal for Cryptpay processing.

Workaround
Switch to Edge or Firefox to process a payment.

What are we doing
We have developed a solution to move payment processing from Cryptpay to Enterprise ePay. With ePay, we will send the user into the ePay experience directly, so there is no iframe and no passing of sensitive data.

Timeline
Clients will need to be migrated over to ePay to start processing payments. This migration will require some paperwork from the client and setup on both the Enterprise and SIS side, so it will not be an automatic transaction to use ePay. Migration is expected to start mid-October. Any new details on this issue will be posted here.
Sep 25, 08:37 CDT
Update - We are continuing to work on a fix for this issue.
Sep 21, 16:19 CDT
Update - We are continuing to work on a fix for this issue.
Aug 31, 14:09 CDT
Update - We are continuing to work on a fix for this issue.
Aug 31, 14:08 CDT
Identified - Due to a recent update to Chrome, parents are receiving an error when attempting to make payments. We have also seen this happening on Safari. The error message states, “We’re sorry, something went wrong processing your payment. The current session cannot be verified. Please ensure third-party cookies are enabled.” This is due to the iframes used in Family Portal for Cryptpay processing.

Workaround
Switch to Edge or Firefox.

What are we doing
We have developed a solution to move payment processing from Cryptpay to Enterprise ePay. With ePay, we will send the user into the ePay experience directly, so there is no iframe and no passing of sensitive data.

Timeline
Clients will need to be migrated over to ePay to start processing payments. This migration will require some paperwork from the client and setup on both the Enterprise and SIS side, so it will not be an automatic transaction to use ePay. Schools will begin to be migrated the week of 9/28.
Aug 14, 11:35 CDT
Monitoring - In an effort to help protect our associates and prevent the spread of COVID-19 in our corporate communities we have implemented precautionary measures that may affect your wait time. We appreciate your call and your patience at this time.
Mar 16, 07:59 CDT
FACTS SIS (RenWeb 1) Operational
FACTS Family Portal (ParentsWeb) Partial Outage
Home App Partial Outage
FACTS Application (Online Application) Operational
FACTS Enrollment (Online Enrollment) Operational
Parent Alert Operational
School Site Operational
Learning Management System Operational
Moodle Operational
Donate Online (Legacy System) Partial Outage
Donor Connect (Legacy System) Operational
factsmgt.com Operational
FACTS Giving Operational
Google Classroom Integration (GCI) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Unresolved incident: Payments.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Resolved - This issue has been resolved. AT&T has un-blocked the affected domains, which has been validated by FACTS SIS.

If you have any questions or concerns, please contact your account manager.
Sep 23, 17:06 CDT
Identified - We have identified that AT&T is blocking specific email domains, which is preventing students, teachers, and staff from receiving emails from school administrators and teachers.

FACTS SIS has reached out to AT&T to have these domains un-blocked.

If you have questions or concerns, please contact your account manager.
Sep 21, 18:28 CDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.