Update - We have been in contact with Yahoo and have provided them with all necessary information to verify the email traffic is legitimate. Yahoo, to date, has not responded with a timeframe to resolve this issue. Yahoo has a hard limit in place that limits our follow-up questions to one every 48 hours. The emails sent from FACTS SIS are being delivered to Yahoo. The issue is Yahoo is delaying the delivery of the emails to the recipient mailboxes due to increasing spam scanning. We understand this is a great inconvenience to your parents, students, and staff and we are using every available resource to resolve this issue as quickly as possible.
Nov 15, 10:33 CST
Identified - Staff, parents, and students that utilize an email address associated with Yahoo and its subsidiaries (i.e. AOL) may notice a delay in the delivery of the messages. This is due to an issue at Yahoo. We are monitoring the situation and working with Yahoo to correct the problem. Further updates will be given as information becomes available.
Nov 13, 11:30 CST
FACTS SIS (RenWeb 1)   Operational
FACTS Family Online (ParentsWeb)   Operational
Home App   Operational
Staff App   Operational
StaffHD App   Operational
Online Application   Operational
Online Enrollment   Operational
Parent Alert   Operational
School Site   Operational
Learning Management System   Operational
Moodle   Operational
QuickBooks Interface (Integration)   Operational
Desktop (Legacy System)   Operational
Donate Online (Legacy System)   Operational
Donor Connect (Legacy System)   Operational
factsmgt.com   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 14:24 CST
Identified - We are aware of an issue causing emails to be stuck in queue status. We are working on a fix at this time.
Nov 12, 11:17 CST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - This incident has been resolved.
Nov 5, 10:19 CST
Investigating - We are looking into an issue causing end users to be unable to log into FACTS SIS.
Nov 5, 10:04 CST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - This incident has been resolved.
Nov 2, 08:56 CDT
Update - We are continuing to monitor for any further issues.
Nov 2, 08:56 CDT
Monitoring - We have implemented a fix for this issue. We are closely monitoring it. At this time the issue looks to be resolved.
Nov 2, 08:19 CDT
Update - We are continuing to investigate this issue.
Nov 2, 08:13 CDT
Investigating - We are investigating an issue that is causing schools to not be able to log in.
Nov 2, 08:02 CDT